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Example Solution · Logistics

An AI agent for shipment exceptions

Delay and damage emails sorted by hand, every day. An AI agent could take the routine ones.
Large warehouse filled with yellow storage crates

How we'd measure success

  1. 01

    Share of cases resolved without a person

  2. 02

    Time to first response

  3. 03

    Agreement with human decisions

Type
Example Solution, not a client project
Industry
Logistics
Service
AI Agents & Automation

01The problem

Teams sort hundreds of emails about late or damaged shipments by hand.

02Why it's hard

Every answer needs data from several systems, and mistakes reach customers.

03What we'd build

An AI agent that gathers the facts, resolves routine cases within set limits and passes the rest to a person.

04The goal

Designed to clear the routine backlog so the team can focus on the hard cases.

Technology

  • Claude
  • MCP
  • Temporal
  • Python
Hands reviewing financial statements with a calculator

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