Example Solution · Logistics
An AI agent for shipment exceptions
Delay and damage emails sorted by hand, every day. An AI agent could take the routine ones.

How we'd measure success
- 01
Share of cases resolved without a person
- 02
Time to first response
- 03
Agreement with human decisions
- Type
- Example Solution, not a client project
- Industry
- Logistics
- Service
- AI Agents & Automation
01The problem
Teams sort hundreds of emails about late or damaged shipments by hand.
02Why it's hard
Every answer needs data from several systems, and mistakes reach customers.
03What we'd build
An AI agent that gathers the facts, resolves routine cases within set limits and passes the rest to a person.
04The goal
Designed to clear the routine backlog so the team can focus on the hard cases.
Technology
- Claude
- MCP
- Temporal
- Python

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